At Built Simple, we understand how valuable your time is, especially when you’ve got crews on-site, suppliers to manage, and deadlines to hit. Whether you’re new to the platform or already using it across projects, we’re here to make sure getting help is fast and frustration-free.
This page explains how to reach us, what kind of support is available, and how we aim to make your experience smooth from the start.
Already Using Built Simple?
If you’re working in the platform and need assistance, big or small, we’ve got straightforward support that gets you back on track quickly. No waiting around. No tech speak. Just practical help from people who get how construction works.
Here’s how you can get support:
1. Built-In Help Centre
Right inside the platform, you’ll find a user-friendly Help Centre with:
- Quick start guides
- Step-by-step instructions
- FAQs based on real user questions
Need help assigning tasks? Wondering how to adjust your schedule? You’ll find clear, practical answers that don’t require a manual or a tech degree.
Want a broader overview? Check out our Construction Software FAQs for First-Time Users.
2. Email Support
Got a more specific issue? Shoot us an email.
Whether it’s troubleshooting a feature or figuring out a smarter way to use the tools, our support team is ready to help.
Email: [email protected]
Typical response time: 1 to 2 business days
3. Online Contact Form
Prefer to type out your question? Our contact form is open for:
- General enquiries
- Demo bookings
- Feedback or feature suggestions
- Partnering opportunities
You’ll find it on our Contact Page, and someone from our team will get back to you as soon as possible.
Just Getting Started?
If you’re new to Built Simple, we’ve put together a few helpful reads to walk you through the basics:
- What Is Built Simple Construction Software?
- How Built Simple Works for Construction Projects
- Beginner’s Guide to Choosing the Right Construction Scheduling Software
These give you a solid understanding of how the platform works and how it fits into real job sites.
Questions We Hear Often
Do I need training to get started?
Not necessarily. Most users jump in with no training at all. But if you’d like a walkthrough or onboarding for your team, we’re happy to organise it. Just let us know.
Can I talk to someone on the phone?
We keep our support team lean so we can keep prices fair. Most queries are handled by email, but if a call makes more sense, we’re happy to schedule one.
Is after-hours support available?
We offer support during standard business hours (AEST). If you send a message outside those hours, we’ll respond first thing the next business day.
Stay in the Loop
Want updates on new features, helpful tips, or industry news?
Follow us on socials or subscribe to our newsletter to get insights that help you work smarter.
Need a Hand? Let’s Talk
Whether you’re managing a single renovation, small teams or multiple job sites, having solid support behind your tools makes all the difference. If you’ve got a question, suggestion, or idea, don’t wait.
Head to Built Simple and let us know what you need. We’re here to help without the runaround.