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1. Our Privacy Commitment

Built Simple Solutions Pty Ltd (ABN: 42683640360), “Built Simple,” “we,” “us,” “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how Built Simple manages personal information we collect, use, and disclose, and how you can contact us about any privacy-related concerns.

This Policy does not cover the personal information of our employees. Employees may refer to internal policies or speak with Human Resources to understand how their information is handled.

We may update this Privacy Policy periodically. The current version will always be published on our website.

2. How Does Built Simple Collect, Hold, and Use Your Personal Information?

2.1. Collection of Information

We collect personal information in various ways, including (but not limited to):

  • When you sign up for or access our software platform.
  • When you provide details about your construction projects (e.g., site addresses, schedules, budgets).
  • When you contact us via phone, email, or online forms.
  • When you visit our website (e.g., filling in a contact form, subscribing to a newsletter).
  • When we provide products or services to you (whether free or paid).
  • When you participate in promotions, competitions, or surveys run by Built Simple or our partners.
  • From third-party sources (marketing lists, publicly available databases) where it is lawful to do so.
If you provide personal information about someone else (e.g., a subcontractor, colleague), you must have their permission and advise them of this Privacy Policy.

2.2. Types of Information Collected

Depending on your usage of our Services, we may collect:

  1. Contact Information: Name, email, phone number, mailing address.
  2. Business & Project Information: Company name, ABN, site locations, schedules, budgets, contractor details, etc.
  3. Account & Login Details: Usernames, passwords, and related security credentials.
  4. Billing Information: If applicable (e.g., for paid subscription services in the future).
  5. Communication History: Email exchanges, call recordings, chat logs.
  6. Website Usage Information: IP addresses, browser details, cookies, interactions with our site.
  7. Uploaded Files: Any files or documents you upload or share through our platform. These may include, for example, project plans, proposals, drawings, or other materials necessary for your project management activities.
If you provide personal information about someone else (e.g., a subcontractor, colleague), you must have their permission and advise them of this Privacy Policy.

We may collect sensitive information (e.g., medical or accessibility details for site safety) only with your explicit consent or if otherwise authorised by law.

2.3. Purposes of Collection

We collect, hold, use, and disclose personal information to:

  • Provide and improve our software tools (for project management, scheduling, budgeting, etc.).
  • Communicate with you (answer inquiries, provide technical support).
  • Manage your account, including potential billing or subscription services.
  • Personalise and enhance your experience (e.g., recommending features).
  • Ensure platform security and performance.
  • Conduct training and quality assurance internally.
  • Meet legal and regulatory obligations.
  • Conduct marketing research and service analysis.
  • Send marketing communications about products or services we think may interest you (unless you opt out).
We may also use your information for other purposes if required or permitted by law, or if you give consent (written, verbal, or implied).

3. Disclosing Your Personal Information

We may share your personal information with:

  • Third-party service providers who assist us in delivering our software and services (hosting, data processing, analytics, payment processing).
  • Business partners or subcontractors, if you choose to share project data with them or integrate their services via our platform.
  • Professional advisers (e.g., lawyers, auditors) when necessary.
  • Law enforcement or government agencies as required by law.
  • Persons acting on your behalf, such as those you nominate or your legal representatives.
  • Other third parties where permitted by law or if you provide consent.
Some recipients may be located overseas. In such cases, we take steps to ensure they comply with this Privacy Policy, relevant privacy laws, and our instructions.

4. How Do We Hold and Protect Personal Information?

We take reasonable steps to secure personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include:

  • Physical Security: Secure premises, controlled access to paper files, and locked storage where appropriate.
  • Encrypted Database: Personal information is stored in an encrypted database, adding an extra layer of protection against unauthorised access.
  • Data Encryption: Sensitive data (in transit and, where applicable, at rest) is encrypted using industry-standard protocols to prevent interception and misuse.
  • Regular Security Audits & Threat Monitoring: We conduct periodic security assessments and monitoring to identify vulnerabilities and address potential threats in a timely manner.
  • Authentication & Access Controls: Role-based access controls, password policies, and multi-factor authentication mechanisms (where applicable) are used to ensure only authorised individuals can access personal data.
  • Technical Measures: Firewalls, secure servers, and up-to-date antivirus/anti-malware solutions are employed to defend against cyber threats.
  • Administrative Measures: Staff training on data privacy, confidentiality agreements, and internal policies help ensure that personal information is handled responsibly.
  • Contact & Support: If you suspect any misuse, interference, or unauthorised access to your personal information, or if you have any other security-related concerns, please contact us immediately using the details provided in Section [11] (Complaints and Dispute Resolution) of this Privacy Policy.
Despite these precautions, no data transmission or storage can be guaranteed 100% secure. You share responsibility for protecting your information by using strong passwords, securing your devices, and maintaining the confidentiality of your account credentials.

5. Use of AI and Automated Processing

5.1. Why We Use AI

We use Artificial Intelligence (AI) to:

  • Better understand our customers’ needs and usage patterns.
  • Provide suggestions on how to manage project timelines more efficiently.
  • Identify potential gaps or areas of improvement in scheduling, resources, or budgeting.
  • Enhance user experience by personalising recommendations and dashboard insights.

5.2. Types of Data Processed by AI

Our AI systems may analyse:

  • Project and business data (e.g., budgets, schedules, contractor details).
  • User interaction data (e.g., login history, feature usage, platform navigation).
  • Contact details (e.g., email addresses, phone numbers) to personalise communication, where relevant.

5.3. Protection of AI-Processed Data

We apply the same security and privacy measures to AI-processed data as with other personal data we collect. This includes secure data storage, access controls, and encryption where possible.

5.4. Human Involvement

Although we use AI to suggest project improvements and timings, we maintain human oversight for key decisions. AI recommendations are intended to support rather than replace your professional judgment.

5.5. User Choices

  • You can contact us (see Section 11) to learn more about how our AI systems process your data or to discuss any concerns.
  • If you opt out of certain AI-driven features, you may lose some functionality or personalisation benefits in our software.

6. Direct Marketing

If you are a customer or potential customer, we may contact you with information about Built Simple or partner products/services that could be relevant to you. This may be via mail, telephone, email, SMS, or social media, unless you opt out (see Section 7).

7. How Can You Opt Out of Receiving Direct Marketing?

  • Unsubscribe Link: You can click “unsubscribe” in our marketing emails to stop future mailings.
  • Contact Us: Email or call us (see Section 11) to update your communication preferences or fully opt out of marketing.

Note that opting out of marketing messages does not affect transactional or operational communications (e.g., security alerts, account notices).

8. Accessing, Updating, and Correcting Your Information

You have the right to request access to personal information we hold about you, and to ask us to correct any inaccuracies. To do so:

  1. Submit a Request: See Section 11 for contact details.
  2. Verification: We may verify your identity before granting access or making updates.
  3. Fees: We may charge a fee to retrieve and provide your information, but will inform you beforehand.
If we refuse access, we will give you written reasons unless we are legally restricted from doing so.

9. Website Usage & Cookies

9.1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, such as remembering preferences or analysing site usage. You can disable cookies in your browser settings, but some website features may not function properly if you do.

9.2. Data Collected

When you visit our website or use our platform, we may automatically collect:

  • IP address and server details.
  • Date and time of your visit.
  • Pages accessed and files downloaded.
  • Referring site (if any).
  • Browser type and version.
This helps us maintain and improve the quality of our Services and troubleshoot issues.

10. Links to Third-Party Sites

Our website or platform may contain links to external websites. These are provided for convenience and do not imply our endorsement of those sites’ content or privacy practices. We recommend reviewing each third-party website’s privacy policy before sharing personal information.

11. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information:

  1. Contact Us: Use the details below to make a complaint or inquiry. We will investigate and aim to respond within 30 days.
  2. Further Steps: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Contact Details
Privacy Officer
Built Simple Solutions Pty Ltd
3/21 Simms Road
Greensborough, VIC 3088, Australia
ABN: 42683640360
info@builtsimple.com.au
0402677540

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the most recent changes were made. By continuing to use our Services after any changes, you accept the revised Policy.

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